The Carter group of businesses has continually monitored the ongoing situation and government advice available. Thanks to the efforts of our team we have continued to provide the essential support to maintain our critical services into the food sector as well as essential services such as Pharmaceutical supply chain, hospitals and the emergency services. The tributes we have received for this show the great efforts that everyone has been making. We have again this week received further thanks from many of our key customers for which we are grateful. Our refrigeration service and building service businesses have in particular maintained a very good service through this difficult time and we are extremely proud of how this has been achieved.

As a group we have now re-opened offices in a limited capacity, returned to our manufacturing and contracting operations and established a clear channel with all our key suppliers although we continue to operate most key staff on a work from home basis where this is possible. We do still additionally have a number of colleagues on furlough but are constantly monitoring this and returning people to normal employment as our business operations require.

We thank all of our customers for their support and business and we remain focussed on health and safety whilst ensuring continued service.


Our phone lines nationally are not currently being monitored due to staff working from home.

Urgent enquiries are to be directed to your appointed escalation contact or utilize the response@kb-services.co.uk email address.

Support email addresses are as follows:

Carter Synergy

For all urgent service & maintenance enquiries please use your provided route to raise calls. At this time all requests for service issues please contact: response@kb-services.co.uk and your request will be responded to with a service call reference.

Carter Retail Equipment

Carter Environmental Engineers

Carter Coldstore Systems

Human Resources (All Group Companies)


Carter Thermal Industries Ltd

Comprising:

  • Carter Retail Equipment Ltd Including Carter Coldstore Systems & Carter Retail International
  • Carter Synergy Ltd Including KB Refrigeration & CPC UK
  • Carter Environmental Engineers Ltd
  • Franklin Hodge Industries Ltd Including Brice Baker

We have been monitoring and following the developing Covid-19 situation closely and continue to do so on a daily basis. We are fully committed to ensuring the continuing health, safety & welfare of all our staff, customers, Sub Contractors and the wider public with whom we interact.

Internally we continue to develop and strengthen our business continuity and disaster recovery plans (DRP). CTI has a very robust DRP with Cloud-based IT / Telephony Backup which will enable ALL CTI Business units to continue working from home should the UK government instructions reach this level of control and containment of the population.

We have established key teams that are currently meeting daily to review the situation in all our business locations as well as our customer sites where our remote support and service teams work, and in addition, we liaise constantly with our supply base to minimise and mitigate the potential impact on its obligations to our collective customers.

The Company will be following the guidelines outlined by the Government and recognising our duty of care towards our employees and we have set up a daily monitoring system that records all cases of Covid–19 and all employees that are self-isolating. We have increased the frequency of cleaning within the business at all levels and within all areas, including the reiteration of government guidelines on hand / other sanitation processes and precautions for all of our mobile staff.

Our priority at this time is to ensure we continue to provide the best service to our customers and that we continue to operate our full service and support teams nationally on a 24/7 basis.

The Carters business currently provides critical service support to thousands of supermarkets, convenience stores and more broadly to the food production, storage and distribution sectors as well as to key infrastructure facilities including hospitals, Airports, mortuaries, medical centres and to the pharmaceutical sector.

As guidance changes, and we adapt to the evolving situation we will continue to update via our usual customer communication channels as well as our group website and business websites as appropriate and our various social media channels.

Carter Thermal Industries Group Statement