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As a Group of Companies we have chosen to temporarily close offices and manufacturing facilities for the companies listed below to protect our employees, community and customers during the coronavirus (COVID-19) outbreak. KB Refrigeration and Franklin Hodge Industries currently remain open with restricted services and operations, adhering to strict guidelines on social distancing.
We intend to keep this decision under close review and will reopen our premises in line with any further Government instructions.
During this time, we will have support available for our customers and suppliers, as many of our employees will continue to work from home, albeit with reduced resources.
We thank you for your continued support during this time.
Support email addresses are as follows:
Carter Thermal Industries Ltd
- Carter Retail Equipment Ltd Including Carter Coldstore Systems & Carter Retail International
- Carter Synergy Ltd Including KB Refrigeration & CPC UK
- Carter Environmental Engineers Ltd
- Franklin Hodge Industries Ltd Including Brice Baker
We have been monitoring and following the developing Covid-19 situation closely and continue to do so on a daily basis. We are fully committed to ensuring the continuing health, safety & welfare of all our staff, customers, Sub Contractors and the wider public with whom we interact.
Internally we continue to develop and strengthen our business continuity and disaster recovery plans (DRP). CTI has a very robust DRP with Cloud-based IT / Telephony Backup which will enable ALL CTI Business units to continue working from home should the UK government instructions reach this level of control and containment of the population.
We have established key teams that are currently meeting daily to review the situation in all our business locations as well as our customer sites where our remote support and service teams work, and in addition, we liaise constantly with our supply base to minimise and mitigate the potential impact on its obligations to our collective customers.
The Company will be following the guidelines outlined by the Government and recognising our duty of care towards our employees and we have set up a daily monitoring system that records all cases of Covid–19 and all employees that are self-isolating. We have increased the frequency of cleaning within the business at all levels and within all areas, including the reiteration of government guidelines on hand / other sanitation processes and precautions for all of our mobile staff.
Our priority at this time is to ensure we continue to provide the best service to our customers and that we continue to operate our full service and support teams nationally on a 24/7 basis.
The Carters business currently provides critical service support to thousands of supermarkets, convenience stores and more broadly to the food production, storage and distribution sectors as well as to key infrastructure facilities including hospitals, Airports, mortuaries, medical centres and to the pharmaceutical sector.
As guidance changes, and we adapt to the evolving situation we will continue to update via our usual customer communication channels as well as our group website and business websites as appropriate and our various social media channels.