COVID 19

The Carter group of businesses has continually monitored the latest developments on Covid 19 and government advice available.

We are currently operating fully across the Group, including manufacturing, in support of our customers nationally. Doing so in line with the relevant guidelines in each area and expect this to continue through into 2021.

Thanks to the efforts of our team we have continued to provide the essential support to maintain our critical services into the food sector as well as essential services such as the Pharmaceutical supply chain, hospitals and emergency services. Service levels have remained high throughout this period and we have received many commendations for this.

Our offices remain open to support our operations to these critical sectors but with social distancing arrangements in place and we will continue to have many key staff working remotely where possible.

We thank all of our customers for their support and business and we remain focused on health and safety whilst ensuring continued service.

Our phone lines nationally are not currently being monitored due to staff working from home.

Urgent enquiries are to be directed to your appointed escalation contact or utilize the response@kb-services.co.uk email address.

Support email addresses are as follows:

Carter Synergy

For all urgent service & maintenance enquiries please use your provided route to raise calls. At this time all requests for service issues please contact: response@kb-services.co.uk and your request will be responded to with a service call reference.

• Finance – finance@cartersynergy.com
• Sales – sales@cartersynergy.com
• Marketing – marketing.support@cti-ltd.co.uk

Carter Thermal Industries Group Statement