Latest Vacancies

Please see below our current vacancies. For further details please complete your details and a member of the HR team will be in contact shortly. Alternatively, please provide a copy of your CV and covering letter to careers@cartersynergy.com

Refrigeration Engineer

To carry out reactive works to ensure permanent fix of issues, providing root cause feedback and analysis to the account team, so excellent service and communication with the customer is achieved.

Duties:

  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Reduce call volumes and gas usage by ensuring thorough investigations are carried out establishing the root cause of faults to ensure similar breakdowns are not repeated.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time (same day).
  • Update all job details in PDA in real time.
  • Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • Assist in achieving 100% PPM maintenance completion when required.
  • Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
  • To provide assistance within allocated stores for other engineers and maintenance teams where required.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.

Relevant:

  • Qualifications in Refrigeration
  • Minimum of three years supermarket experience

Location:

  • North East
  • West Midlands
  • East Midlands
  • Bradford
  • Manchester
  • London

Apply

Regional Building Services Operations Manager

To take overall management responsibility for the delivery of the service and maintenance contracts (planned, reactive and quoted), whilst achieving all specified SLA’s and KPI’s, within budget.

Duties:

  • Work with the regional account managers, supervisors & service controllers to coordinate specific labour requirements
  • Attend & conduct monthly review meetings for the Director of Building services, complete with the monthly preparation of performance reports to assess performance, P&L and identify areas for improvement
  • Analyse customer performance failures and establish the root cause to produce plans to ensure improvements and sustainability
  • Where necessary analyse cost base and identify / complete action for reduction
  • Review efficiency and non-productive time and control periodically
  • Analyse engineer performance
  • Having overall accountability for administration and helpdesk functions facilitate the development of rigorous processes, the simplification of work flows and efficiency gains.
  • Working with the accounts and MIS departments, review all expenditure regularly to ensure that it remains within budget
  • Drive teams awareness of the cost reductions / profit increases that can be made through increasing efficiency
  • Build rapport and liaise with senior customer representatives to create positive customer relationships. Communicate any problematic issues and plans to resolve them
  • Actively encourage (through self and the team) the development for broader contract scope and additional to contract sales from the customer and use it to make improvements
  • Manage the team to ensure customer escalations are dealt with satisfactorily at source rather than being escalated
  • Working with the team ensure new customers are bought on board in a seamless manner, with the relevant services achieved from day one, liaising closely with colleagues in relevant departments
  • Lead team to take ownership for contract specific deliverables i.e. maintenance, statutory compliance to customers etc.
  • Coordinate and assist in the generation and completion of Pre-Qualification and Full Tender submissions for existing and any newly identified new business as required
  • Where necessary, plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.

Relevant:

  • Technical building services experience in multi-site and resident sites
  • P&L experience in requisite and contracts
  • Mechanical, electrical and public health maintenance and repair experience is an advantage
  • Previous management experience

Location:

  • Midlands – South

Apply

Building Services Multi Skilled Engineer

To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, providing root cause feedback and analysis, so excellent service to and communication with the customer is achieved.

Duties:

  • Carry out all maintenance tasks and PPM as scheduled to a satisfactory standard as directed by Service Desk to Customer specification and in house target levels covering Trade specific systems i.e. heating, plumbing, and Gas as appropriate.
  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time(same day).
  • Update all job details on PDA in real time
  • Liaise with the Service Desk to order parts where vehicle stocks are depleted / specialist parts are required.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • To be capable of working from drawings and specifications and other documentation without the need for direct supervision.
  • Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.

Relevant:

  • Commercial Gas qualifications
  • Electrical Qualifications
  • Previous experience in a similar role

Location:

  • North East

Apply

Service Controller

To allocate work to engineers within allocated region in an efficient and cost effective manner.

Duties:

  • Allocate calls to engineers in accordance with the Service level agreements across the client base within allocated region.
  • Order parts in accordance with individual job requirements ensuring they are delivered in a timely manner and accurately priced. Raise material issues which cannot be sourced to relevant personnel.
  • Follow customer requirements in order to ensure chargeable work can be conducted i.e. ensure quoted works raised to appropriate personnel for authorisation.
  • Keep the Team leader and Regional Manager informed of any calls that are at risk of failing their SLA before 50% of their time has expired.
  • Maintain acceptable level of backlog / open calls – Quantity / Age.
  • Consistently monitor and plan engineer workload for all open calls to progress to completion.
  • Ensure the customer is kept informed of job progress and attempt to resolve issues in a proactive manner.
  • Provide engineers with the appropriate time scales and route planning for efficiency and SLA achievement.
  • Liaise with the administration & other departments as required to ensure all deadlines are met in the most efficient manner.

Relevant:

  • Previous experience in a similar role is essential.

Location:

  • Bootle, Liverpool

Apply

Refrigeration Desk Engineer

To use engineering knowledge to interrogate incoming calls, remotely monitor site performance through client specific systems, analyse data and providing direction to the proactive and reactive Engineers to ensure delivery of the service contracts and client specification requirements.

Duties:

  • Reduce call volumes across stores through use of the interrogation and 1st diagnosis process.
  • Systematically eliminate any non value calls and resultant repeat calls.
  • Liaise with client and/or their system teams/providers to cancel calls and to resolve refrigeration and system issues.
  • Maintain effective customer communication and liaison to obtain feedback to drive improvement to improve process and customer service.
  • Analyse data against raised calls for predictable faults and use this information to ensure that the potential for any further problems are reached before the system alarms.
  • Analyse data to identify 'hot spots' and poor performing sites and implement plan for improvement.
  • Provide support, coaching and direction to engineers to resolve technical and engineering problems and eliminate repeat call requirements.
  • Provide direction, timely job updates and help to Service Controllers to ensure that all engineers time is productive.
  • Understand projects timetable and on-going site works to enable any effective utilisation of engineering resource.
  • Identify revised spare parts requirements from emerging trends in fault types.
  • Audit work carried out by engineers to ensure jobs are completed correctly and effectively.
  • Conduct Desktop audit for PPM works to help reduce subsequent calls and recalls to store.
  • Keep an accurate recording system of historical data which provides detail on jobs interrogated, calls saved, advice given and any repeat calls.
  • Maintain the tracking report which will identify equipment history and trends.
  • Provide effective supervisory, data and technical support to account managers to assist customer demand.
  • Identify quantifiable basis for capital investment and advise Account Manager/s.

Relevant:

  • Previous experience is essential either as a Field Engineer or Desk Engineer
  • Working on supermarket contracts for a minimum of three years

Location:

  • Birmingham

Apply

Supervisor Refrigeration

To supervise and assist in carrying out appropriate repair, maintenance & improvement to deliver great customer service to our customers.

Duties:

  • To coordinate specific labour requirements within the department to meet work demands and schedules, including standby and peak periods where required.
  • Audit sites and provide valid, up to date information as directed by Area Operations Managers.
  • Provide high level technical support to all engineers across the region and assist where required.
  • Champion methods of proactive maintenance and best practice.
  • Assist in the analysis of SLA failure within the team to establish root cause and make plans to achieve improvements.
  • Monitor and manage engineers day to day performance (including RTW interviews, quality of work).
  • Carry out diagnostic and fault finding to plant and equipment as required.
  • Communicate with the Service Desk & Administration departments to ensure information is kept up to date and accurate
  • Build rapport and liaise with store / site representatives to create positive customer relationships. Communicate any problematic issues and plans to resolve them.
  • Ensure extra contracts works are agreed and completed to customer satisfaction.
  • Provide accurate information to prepare asset replacement plans for future, to improve site conditions and achieve SLA / KPI targets.
  • Conduct tool checks and work with the Area op’s Manager to ensure all tools are in place to enable your team to carry out their duties.
  • Conduct van stock audits and advise service team on required changes.
  • Conduct site handovers, compile dilapidation reports and communicate concerns to Area Operations Managers where necessary.
  • Conduct audits of completed reactive and PPM works as required.
  • Assist Area Operations Manager in the recruitment process.
  • Assist in bringing onboard new sites in the region in a seamless manner and ensure that engineers are aware of SLA’s / KPI’s.

Relevant:

  • Previous experience in a similar role
  • Minimum of three years experience working on supermarket contracts

Location:

  • Northamptonshire/ Bedfordshire

Apply