Latest Vacancies

Please see below our current vacancies. For further details please complete your details and a member of the HR team will be in contact shortly. Alternatively, please provide a copy of your CV and covering letter to careers@cartersynergy.com

Building Services Commercial Gas Engineer

To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, providing root cause feedback and analysis, so excellent service to and communication with the customer is achieved.

Duties:

  • Carry out all maintenance tasks and PPM as scheduled to a satisfactory standard as directed by Service Desk to Customer specification and in house target levels covering Trade specific systems i.e. heating, plumbing, and Gas as appropriate.
  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time(same day).
  • Update all job details on PDA in real time
  • Liaise with the Service Desk to order parts where vehicle stocks are depleted / specialist parts are required.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • To be capable of working from drawings and specifications and other documentation without the need for direct supervision.
  • Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.

Relevant:

  • Must hold Commercial Gas qualifications

Location:

  • Birmingham
  • London

Apply

Building Services Resident Engineer

To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, across the site in relation to electrical & mechanical systems.

Duties:

  • Assist with maintenance procedures for electrical/ mechanical systems to ensure maximum service life and utilisation.
  • Assist in the logging and confirmation that systems are working and available to meet the needs of our customers.
  • Assist and respond to requests for changes in existing systems / equipments to modify / enhance the system / equipment to obtain desired results in a safe and cost effective manner.
  • Assist in providing requested maintenance services while meeting safety codes and speciation.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise regional operation manager of the repairs required.
  • Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
  • Complete all necessary paperwork and return to relevant parties as required.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.

Relevant:

  • Electrical qualifications

Location:

  • Walsall

Apply

Building Services Multi Skilled Engineer

To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, providing root cause feedback and analysis, so excellent service to and communication with the customer is achieved.

Duties:

  • Carry out all maintenance tasks and PPM as scheduled to a satisfactory standard as directed by Service Desk to Customer specification and in house target levels covering Trade specific systems i.e. heating, plumbing, and Gas as appropriate.
  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time(same day).
  • Update all job details on PDA in real time
  • Liaise with the Service Desk to order parts where vehicle stocks are depleted / specialist parts are required.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • To be capable of working from drawings and specifications and other documentation without the need for direct supervision.
  • Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.

Relevant:

  • Qualifications in Electrical, Heating, Air Conditioning, Plumbing and Commercial Gas.

Location:

  • Cumbria
  • North East

Apply

Building Services Engineer – Gas, Air Conditioning bias

To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, providing root cause feedback and analysis, so excellent service to and communication with the customer is achieved.

Duties:

  • Carry out all maintenance tasks and PPM as scheduled to a satisfactory standard as directed by Service Desk to Customer specification and in house target levels covering Trade specific systems i.e. heating, plumbing, and Gas as appropriate.
  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
  • Complete all necessary paperwork, customer in store e-based systems &
  • administration and return to relevant parties as required, in real time(same day).
  • Update all job details on PDA in real time.
  • Liaise with the Service Desk to order parts where vehicle stocks are depleted / specialist parts are required.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • To be capable of working from drawings and specifications and other documentation without the need for direct supervision.
  • Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.

Relevant:

  • Must hold Commercial Gas and Air Conditioning qualifications

Location:

  • Birmingham

Apply

Refrigeration Engineer

To carry out reactive works to ensure permanent fix of issues, providing root cause feedback and analysis to the account team, so excellent service and communication with the customer is achieved.

Duties:

  • To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
  • Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
  • Reduce call volumes and gas usage by ensuring thorough investigations are carried out establishing the root cause of faults to ensure similar breakdowns are not repeated.
  • Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time (same day).
  • Update all job details in PDA in real time.
  • Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.
  • Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
  • Assist in achieving 100% PPM maintenance completion when required.
  • Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
  • If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
  • To provide assistance within allocated stores for other engineers and maintenance teams where required.
  • Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.
  • Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.

Relevant:

  • Qualifications in Refrigeration
  • Minimum of three years supermarket experience

Location:

  • South West London

Apply

Service Controller

To allocate work to engineers within allocated region in an efficient and cost effective manner.

Duties:

  • Allocate calls to engineers in accordance with the Service level agreements across the client base within allocated region.
  • Order parts in accordance with individual job requirements ensuring they are delivered in a timely manner and accurately priced. Raise material issues which cannot be sourced to relevant personnel.
  • Follow customer requirements in order to ensure chargeable work can be conducted i.e. ensure quoted works raised to appropriate personnel for authorisation.
  • Keep the Team leader and Regional Manager informed of any calls that are at risk of failing their SLA before 50% of their time has expired.
  • Maintain acceptable level of backlog / open calls – Quantity / Age.
  • Consistently monitor and plan engineer workload for all open calls to progress to completion.
  • Ensure the customer is kept informed of job progress and attempt to resolve issues in a proactive manner.
  • Use trackmate to coordinate call allocation.
  • Be knowledgeable of client and engineer locations within allocated area to ensure that the allocation of calls is the most effective.
  • Generate reports as required for both internal and external customers.
  • Review engineer timesheets to ensure that all information is recorded accurately and in real time and escalate concerns as necessary.
  • Report engineer absence & lateness to the Team leader on a daily basis to ensure accurate capture.
  • Support and update 3rd party systems as necessary.
  • Undertake positive customer service, dealing with any customer complaints in a professional manner as necessary.
  • Assist with call logging / handling when required.
  • Understand customer contracts and be able to challenge back to the customer their interpretation of SLA’s when it does not match guidelines given to us.
  • Assist the management team with the preparation and submission of quotations as and when required.
  • -

Relevant:

  • Minimum of three years previous experience required

Location:

  • Birmingham

Apply

Call Handler

To capture service requirements with external and internal customers as required.

Duties:

  • Log calls in an efficient manner to ensure the service desk can allocate in accordance with the SLA requirements.
  • Update 3rd party systems in real time to reflect accurate information.
  • Develop knowledge of clients and contracts for which company services.
  • Gain and understanding of Service Management System and use accordingly.
  • Generate and complete reports as required and on time.
  • Be 1st line support for customer escalation calls and provide updates where possible.
  • Assist with call control during peak periods.
  • Understand customer contracts and be able to challenge back to the customer their interpretation of SLA’s when it does not match guidelines given to us.

Relevant:

  • Previous experience necessary
  • Dealing with large volumes of calls

Location:

  • Birmingham

Apply